By this I understand that syncing has worked on their family PC (running Windows 10) in the past, but updates may have been run / fiddling may have taken place since the last successful sync. However, I plugged in this newly purchased iPod to the family PC (via USB) and strange things began to happen. The iPod appeared to connect, then disconnect and reconnect again in a loop until eventually Windows gave up and said the device had malfunctioned. ITunes doesn't detect the device at all, but once the connect/reconnect loop gives up the iPod appears as a mass storage device - but iTunes continues to ignore it. Once the software installation is complete, you can continue reading or shopping or doing whatever else you were doing before the new software was installed.Different computer - tried it on another Windows 10 machine with an identical version of iTunes (12.7.4.76) - works flawlessly (with the same sync cable). Tap on the NOOK symbol to learn details about the release. A small NOOK symbol will appear in the far left corner of the Status Bar when a new software release is available. When a new software release is available, your NOOK will download it and install it when you next connect to a wireless network. Installing a Software Update over a Wireless Network Your NOOK remains registered to your Barnes & Noble account, and all your reading material remains accessible. The software update simply installs new NOOK software to give you the latest features available from Barnes & Noble. Updating software does not delete any of your books, magazines, or newspapers, nor does it delete any of the files you have transferred onto your NOOK from your personal computer. Your NOOK will automatically install these updates. From time to time Barnes & Noble may release software updates for your NOOK.
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